The two obvious secrets of every service business
every one...
1. Take responsibility
2. Pay attention to detail
The thing that's so surprising is how little attention is paid to these two, how often we run into people (business to business or b2c) who are totally clueless about them.
You'd be stunned to see a hotel clerk stealing money from the till or a bartender smashing bottles or a management consultant drawing on the client's wall with a magic marker. But every single day, I encounter "that's not my job" or "our internet service is outsourced, it's their fault." More subtle but more important are all the little details left untended.
All the magazine ads (or Quixtar blogs) in the world can't undo one lousy desk clerk. All businesses are service business and experience is the product...
Double Your Income with Network Marketing
Check out the new book by MLM Blog founder, Ty Tribble, published by the largest business book publisher in the world...coming May 1st.
Click Here To Pre-order The Book On Amazon.com Now
