From the Seattle Times:
By Sept. 1, consumers trying to do their homework on local companies and service providers by checking them out with the Better Business Bureau will get more detail about their track record with customers.
For the first time, consumers will be able to learn the number and type of complaints each business has accumulated and how each complaint was handled. It’s information the BBB always has collected but hadn’t shared publicly.
All bureaus nationwide are required to make complaint data available by Sept. 30 after a vote last spring in which two-thirds of bureaus agreed to make it a mandatory standard for all.
A common Quixtar IBO tactic is to tout that they are members of the BBB. That’s a neat thing to say, (even though anyone in business for one year can become a member if a fee is paid), but soon, instead of a simple satisfactory or unsatisfactory rating, the BBB will list the number of complaints and how each complaint was handled.
If unflattering information comes out about Quixtar on the various BBB sites, expect Quixtar IBO leaders to denounce the BBB as a company run by "Quixtar-hating Internet zealots" and "Internet rumormongers".
