Here's a letter from YTB Travel CEO Scott Tomer. It is available at The Facts About YTB.

Here's an excerpt:

The flurry of negative articles surrounding YTB’s settlement with
the California Attorney General is not a surprise to me. I have
accepted the fact that our critics take great pride in authoring
fictional articles designed to harm our company. The only way anyone
could claim “YTB barred from California,” as one headline read, is to
completely ignore the facts.

Small-minded people with hidden agendas designed to support their
position or promote a competing business must think they better
themselves by trying to tear down our company. Andy Cauthen, our
President and COO, recently sent a letter to our home office staff and
leaders of our sales force addressing these less than honorable
competitors.

He said, “Critics have a motive; no one criticizes just to
criticize. They are paid something. It’s a self-indulgent motive. They
are looking to build their own business while primarily calling
attention to their self importance.

“Their methods and strategies are hateful; they take the lowest
shots and gleefully hit below the belt. They actually enjoy it because
they are calloused and insensitive.”

So why don’t we respond directly to our critics? Andy answered, “Not
only does it accomplish nothing; they will actually distort your
response and render your intentions worthless.”

He summed it up perfectly by quoting the old farmer’s saying, “When
you wrestle with a pig, you both get dirty. But the pig loves it.”

Read the rest…