USANA Health Sciences, Inc. today was named a finalist in Contact Center of the Year category in the fourth annual Stevie Awards for Sales and Customer Service. The awards will be presented on February 22 in Miami Beach, Florida.
USANA’s contact center consists of over 100 representatives and supports those who reside in the United States, Canada, Mexico, Caribbean, United Kingdom and the Netherlands. USANA’s customer service agents handle inbound communications in eight languages (English, Spanish, French, Chinese [Mandarin & Cantonese], Korean, Japanese and Dutch).
"USANA relies on excellent customer service to gain the trust and confidence of its Associates, Preferred Customers and shareholders," said Alan Bergstrom, USANA Vice President of Customer Service. "Each USANA service representative demonstrates first-class service through clear communication, one-call resolution and interactions that exceed customer expectations every time. We are extremely honored to receive finalist recognition by the Stevie Awards."
Source: Marketwatch
